Answered By: Denise Hyde
Last Updated: Aug 10, 2017     Views: 6

Off-campus users will sometimes see these security warnings. The message will usually say something about the security certificate not being valid, but the wording will be different in different browsers.  If an off-campus user contacts you about this, ask them if the URL the browser is warning them about looks something like this:

[databasewebsite].com.manowar.tamucc.edu/

Note that there is a period, not a slash, between the database URL and "manowar".  If that is the case, you can tell the user this is a known issue and it is safe for them to proceed.  (They might have to click on "Advanced" options, depending on the browser.)  They should also be able to add an exception so their browser will not continue to prompt them with the warning for that database.  Switching to a different browser will not solve the problem.

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